Frequently Asked Questions (F.A.Q.)
Momento Floor Heating System
Q.1: Can I cut the Momento heating cable to shorten it?
A.1: NEVER.
Momento Mat: If the roll is too long, detach the excess cable from the mat and spread it on the floor in regular loops identical to those on the mat. Keep the minimum distance from the walls and between parallel runs of cable (radius bending of at least 20 mm [¾”] for loops).
Momento Cable: If the cable is too long, spread it on the floor in regular loops. Keep the minimum distance from the walls and between parallel runs of cable (radius bending of at least 20 mm [¾”] for loops). Be sure to keep 76 mm (3”) (other spacing option: 100 mm [4”]) between each heating cable loop.
Q.2: What should I do before choosing the Momento system that’s right for me?
A.2: Sketch a plan to determine the surface area. We can help optimize your work plan. Fax it to us at 418-663-7267.
Q.3: How do I repair Momento in case of a malfunction?
A.3: First, as a PREVENTIVE measure during installation, test the cable each time as specified in the installation guide. Also complete the measures’ table. However, in case of a malfunction, an authorized CELSIAIR INC. repair person will visit to LOCATE the fault and REPAIR it. It is recommended that you keep spare ceramic tiles or flooring for this purpose.
Q.4: Are there other watt densities per square foot available?
A.4: No. CELSIAIR INC. believes that 12W/sq. ft. is the best watt density to optimize comfort and prevent floor overheating. Moreover, the 240V and 120V systems provide equal heating powerper square foot.
Momento Cable can also be installed with a 100 mm (4”) spacing for a 9W/sq. ft. (96W/m2).
Q.5: Can I crisscross, overlap, or touch two heating cables together?
A.5: NEVER. This will cause overheating. Keep cables at least 76 mm (3”) apart.
Q.6: Can the cable be bent 90°?
A.6: Yes, but make sure the radius bending is at least 20 mm (¾”). Any bending smaller than this may damage the cable.
Q.7: Can I install one Momento system on top of another?
A.7: NEVER. The system will overheat. Heating power must not exceed 12W/sq. ft. (130W/m2).
Q.8: Can Momento be used for exterior snow melting?
A.8: No. Momento is designed to provide comfort and heating in indoorresidential applications only.
Q.9: Is a GFCI necessary?
A.9: A GFCI is required in the bathroom. It is recommended for all other rooms.
Q.10: Is a floor sensor necessary?
A.10: Yes, to control floor surface temperature so that it does not exceed the floor covering’s maximum temperature tolerance. Even if it is not an obligation to use a floor sensor when using the system with an ambient thermostat, CELSIAIR INC. recommends the use of a floor sensor.
Q.11: Can I connect two Momento systems to the same thermostat?
A.11: Yes. You can even connect additional systems provided the connection is parallel and total output does not exceed the thermostat’s capacities.
Q.12: What happens if the voltage applied is the wrong one?
A.12: Connecting a 120V product to a 240V/208V current will overheat the system and lead to an overheating and failure. A 240V/208V productconnected to a 120V current will produce virtually no heat. It is therefore very important to connect the right product to the right voltage.
Q.13: Can Momento be installed over concrete?
A.13: Yes. Apply a concrete sealer before installing the Momento system.
Q.14: Can carpet be installed over Momento?
A.14: Yes, if the system is completely embedded in self-levelling cement. You can install low-pile carpet over the slab if the carpet’s thermal resistance does not exceed R = 1.40 (RSI = 0.246).
Q.15: Can wood flooring be installed over Momento?
A.15: Yes, you can install multilayer wood flooring (Engineered flooring), provided its thermal resistance does not exceed R = 1.40 (RSI = 0.246).
Q.16: Is the use of self-levelling cement mandatory when installing ceramic tile?
A.16: If the room is small, an experienced tiler can do a good job without using self-levelling cement, but this method is not recommended. The heating cable must always be completely embedded in cement or an equivalent binder (cement glue, ceramic glue, self-levelling cement). If the room is medium-sized or large, the use of self-levelling cement is strongly recommended to ensure the ceramic is perfectly levelled.
Ambiance Convectors
Q.1: What is the warranty for the products from this line?
A.1: CELSIAIR INC. inspects and controls all products before shipping, and warrants the components parts of its products against defects in material and workmanship for a two-years period following the date of purchase, under normal use and service, when proof of purchase of such is provided to the manufacturer.
The obligation of CELSIAIR INC. under the terms of this warranty will be to supply a new unit and this releases the manufacturer from paying the installation costs or other secondary charges linked to replacing the unit or the components part(s).
Snow and Ice Removal System ANEO
Q.1: What does ANEO stand for?
A.1: In the spoken Inuit language it literally means “snow turning to water”.
Q.2: How does the ANEO system works?
A.2: The ANEO system consists of a heating cable fixed on a fiberglass mat in a specific pattern. This mat is then installed under the sand on which the paving blocks are layered, forming your driveway or your walkway. Our highly performing heating cable will then transfer heat to the mass of pavers and will melt the snow and ice until complete evaporation, leaving a dry surface. A programmable control unit will enable you to choose between a fully automatic setting or manual operation. The automatic setting has a detector that will activate the system as soon as the first snowflakes hit the detector’s heated surface. A failsafe program ensures that your system doesn’t operate longer than a fixed period of time per day that you will determine for both the automatic or the manual mode. This will prevent costly and unnecessary continuous operation.
Q.3: Is this system proven yet?
A.3: In addition to our own testing facilities and positive results at Celsiair in a commercial environment, our ANEO system is now available for residential use. It is important to know that very large corporations have used the heating cables systems for many years, especially oil facilities. This system is already installed in public spaces such as monuments and parks in Helsinki, Finland and ski resorts in the Alps.
Q.4: How many years will this system operate?
A.4: Although we guarantee our system against any manufacturing or operating defects for 20 years, our system will operate. just as long as any other electrical system already installed in your home, which means a long time. Since it is buried under the pavement, with regular maintenance, your system will last as long as your house, or longer.
Q.5: Where do the melting snow and the water, go?
A.5: Even with some of the worst snow conditions, which means up to 3 cm/hr (approx. 1½ inch/hr) the snow will melt and the ensuing water will evaporate.
Q.6: How high is the temperature of my pavement going to reach?
A.6: The surface temperature of your pavement equipped with our snow melting system will never reach more than 6˚C (43˚F) when the outside temperature is below 0˚C (32˚F). So it is absolutely harmless for any type of surface. Furthermore, there is an integrated safety mechanism that prevents the system from working when the temperature is above 6˚C (43˚F).
Q.7: Could the ANEO system damage my pavement or my pavers?
A.7: Quite the opposite, the ANEO system will help keep your pavement, paver blocks, asphalt or concrete, in better condition for many years since no heavy machinery or abrasive materials such as salt, calcium or melting sand will be used. They cause most of the damage each year. Also, by preventing water infiltrations that cause damage when freezing temperatures are back, your pavement will remain more stable and less prone to damage.
Q.8: Does this product bring added value to my house?
A.8: Just like any efficient installation that brings economic benefits to the cost of maintenance of the house, it is sure to bring added value to your residence.
Control Units Kontrolle
Q.1: Is a GFCI necessary?
A.1: A GFCI is required in the bathroom. It is recommended for all other rooms.